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Rates + Water Payment

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When are rates due?

Rates are due on the following dates for the 2021/2022 rating year:

  • 31 August 2021
  • 30 November 2021
  • 28 February 2022
  • 31 May 2022

For any ratepayer wishing to pay the amount in full, payments must be made by 31 August 2021. Overdue instalments will accrue interest of 6%.

Fees and Charges 2021-2022

Valuer General Newsletter July 2021


What options are there to pay my rates?

There are a number of options for you to pay your rates. If you wish to receive your rates notice via email, please contact Council on 1300 445 586.


Option 1 – Payments of rates and charges by quarterly instalments

Rates may be paid by quarterly instalments as shown on the front of you rates notice in accordance with Section 562 of the Local Government Act 1993. Daily interest charges will accrue on any balances not paid in full by the instalment due date.


Option 2 – Payment of rates and charges in full

If you wish to pay the total amount due in full, payment should be made on or before the first instalment due date, as daily interest will accrue immediately on the first instalment if unpaid by August 31.


Maximum interest rate on overdue rates & charges

In response to the financial impacts faced by the community as a result of the COVID-19 Pandemic, the maximum rate of interest payable in accordance with Section 566(3) of the Local Government Act 1993 on overdue rates and charges will be 6.0% per annum for the period 1 July 2021 to 20 June 2022 (inclusive).


Late payments

Failure to pay rate instalments by the due date will result in interest charges of 6.0% pa calculated daily on the outstanding balance. This percentage is prescribed by the Minister for Local Government. Council utilises the services of an external debt recovery agency for all outstanding rates and charges and seeks ratepayer assistance in paying their rates by the due dates. Those people having trouble meeting payments should contact Council on 1300 445 586 to make suitable financial arrangements as early as possible and before the debt becomes unmanageable. Ratepayers should be aware that Council has the authority to sell property for the recovery of outstanding rates. Note: In accordance with Section 566 of the Local Government Act 1993 Council charges interest on all rates and charges that remain unpaid after they become due and payable. Rates and charges become payable one month after the date of service of the rates notice unless a person elects to pay the rates and charges by instalments. Where a person elects to pay by instalments, rates and charges become payable on the due date of the instalment.


Payment Options

1. Commonwealth Bank BPOINT®

To pay your rates or water account by using the secure web service simply click [HERE]. Please select the payment type, and then enter the account reference number. The rates account reference number is printed on the front of your Rates Notice and the water account reference number is printed on the front of your water notice. Please read the notices, have your credit card ready and follow the simple instructions.

® Registered to Commonwealth Bank of Australia ABN 48 123 123 124


2. BPAY®

To pay your rates using BPAY, log onto your internet banking service and select the bill payment option. Hilltops Council’s BPAY Biller Code and account Reference Number is printed on the front of your rates notice directly below the Biller Code.

BPAY can also be used to pay your rates through the phone banking service provided by your financial institution. Follow the simple instructions.

Note: Not all financial institutions offer BPAY. For more information and a full list of banks, credit unions and building societies offering the service go to the BPAY website or check with your financial institution.

® Registered to BPAY Pty Ltd ABN 69 079 137 518


3. Direct Debit Payments

Customers may arrange for regular payments to be made via Direct Debit of Financial Institution Accounts. To use this service you must register with Council and provide some details of your nominated accounts.

A registration form may be downloaded from the Council Forms section of the website. Alternatively, you may contact Council and request a registration form. Forms can be emailed, posted or collected from Council’s Offices.


4. Payments Sent Through the Post

Make your cheque payable to Hilltops Council, cross “Not Negotiable” and post to:

Hilltops Council
Locked Bag 5
Young NSW 2594

A receipt will be issued and posted to you if you mark the “Receipt Required” box on the bottom section of the account/notice. Be sure to return this section of the notice with your payment.


5. Payment in Person

Payment may be made in person via cash, cheque or credit card at our Boorowa, Harden and Young Offices between the hours of 8.45am-4.30pm Monday- Friday.


Update My Details

If any of your details have changed please notify Council by completing and submitting the relevant form, which can be found here.



Why do I have to pay Council Rates?

Councils help local communities run smoothly.  They administer laws and regulations to help maintain and improve services and facilities for the community. The rates you pay allow Hilltops Council to fund these services.


How does council decide rates and charges?

Each council is required to determine the combination of rates, charges, fees and pricing policies needed to fund the services it provides to the community. This is called a revenue policy. The revenue policy contains a rating structure that determines which rates and charges you will have to pay and how they will be calculated. Charges are generally determined each year, and last for a particular financial year. Some charges are according to a user-pays principle – or they may be a combination of both, for example, water supply charges. Councils can choose how they calculate and distribute rates among categories of rateable properties in the council area. For each category or sub-category, rates can be calculated in one of three ways. They can be based:

  • entirely on the land value of the property
  • on a combination of the land value of the property and a fixed amount per property
  • entirely on the land value, but subject to a minimum amount.


Rates are calculated according to the value of land in the area. The value of land in Hilltops Local Government Area is determined every three years by the NSW Valuer General. There are many factors that are taken into consideration when deciding on land value including recent sale prices, zoning and access to public facilities. This means that rates charged in Hilltops will be different to rates charged in other Council areas.


Concessions/rebates on rates?

Concessions are available for eligible pensioners. To be an eligible pensioner you must receive a pension from either Centrelink or the Department of Veterans’ Affairs, and be entitled to a pensioner concession card issued by the Commonwealth Government. You can only claim a concession on the property if it is the sole or principal place you live.

How do I apply for a pensioner concession?

You need to complete an Application for Council Pensioner Concession Rates Rebate form, which can be found in the Rates & Charges section of the Forms page. Please email, post or submit in person the completed form to Hilltops Council.


When are rates due?

Rates are levied each year for the period 1 July to 30 June. You will receive a Rates/Instalment Notice four times a year, unless you pay the whole rates for the year by the first due date 31 August 2021. Rates payments are due on 31 August 2021, 30 November 2021, 28 February 2022 and 31 May 2022.


Why was I charged interest on my rates?

Interest will be charged when you fail to pay your rate notice or rate instalment by the due date. Interest accrues daily on overdue amounts. The rate of interest is set by Council but does not exceed State Government regulation percentages. The best way to avoid being charged interest on your rates is to make sure payment is made before the due date.


What if you cannot afford to pay your rates?

Council may be able to assist by agreeing to alternative payment plans. If you are having difficulty in paying your rates, you should contact Council on 1300 445 586, preferably before the account becomes overdue, to discuss the options available. Hardship concessions can be considered by Council under certain circumstances.