For Immediate Release Wednesday 15 August 2023
Authorised by Anthony O’Reilly
Hilltops Council has created a Customer Satisfaction Survey to obtain feedback on a range of Council services and facilities.
The survey aims to measure residents’ levels of satisfaction with Council’s performance, understand residents’ views about the importance of different services, and identify opportunities for improvement. Participants will be asked a series of questions and requested to provide feedback across the full range of Council services.
The survey is part of our commitment to measuring and improving our performance and how we deliver services to our community. It will provide Council with data for measuring our progress and provide a benchmark for future comparison.
The Customer Satisfaction Survey will provide community insights on a number of matters including:
- Levels of satisfaction with Council’s overall services and facilities
- Council’s overall performance
- Community priorities for service delivery
- Community improvement ideas for Council
It is intended that the survey will be conducted at least once every two years and the data gathered will be used to develop a report which outlines the aggregated results and trends.
“Council is looking at ways to improve its services and review the way we do business to ensure best value for residents and sustainability into the future,” said Hilltops General Manager Anthony O’Reilly.
“This Customer Satisfaction Survey is one tool Council can use to listen to community feedback, track our progress and consider opportunities for future improvement,” he said.
“The survey also enables customers to have their say on the services and facilities Council provide. We ask residents completing the survey to be frank and open as ultimately the information we receive will be used to help inform future priorities and programs.” He concluded.
Information gathered from the survey will be reported back to Council and used to guide the delivery of future services.
Residents are invited to have their say by completing the survey online
https://www.hilltops.nsw.gov.au/council/your-hilltops/. The survey can also be completed in person at Hilltops Council Offices and Library branches or by assisted telephone call – 1300 445 586.
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Media enquiries – Hilltops Council 1300 445 586