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Lodge a Request

Hilltops Council’s Customer Request Management portal allows customers to lodge requests and report issues on any device or computer, anytime and anywhere.

Submitted requests are directly referred to the appropriate staff member, resulting in requests being actioned faster.

Please provide as much detail about the issue as you can.  This should include:

  • Details about the issue, describing the situation.
  • Location of the issue,  include the address and any other information that will help identify the location.
  • Your details including your phone number and email address so that you can be contacted.
  • You can attach photos or any other information to help solve the issue.

The more information you provide us, the quicker we can resolve your request. However, if you submit your request anonymously Council will not be able to update you with progress and may not be able to resolve the issue.

You’ll find the most frequently used requests listed below: