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Food safety

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Hilltops Council is appointed as an Enforcement Agency by the NSW Food Authority. This enables the NSW Food Authority and Hilltops Council to work together under the system known as the Food Regulation Partnership.

Under the Food Regulation Partnership, Council maintains the responsibilities to routinely inspect retail food premises and to investigate any concerns raised regarding any food activity within the Council.

Council’s Environmental Health Officers are available to offer professional advice and instruction on food safety matters. They can be contacted on 1300 445 586.


New Laws for Food Businesses Under Standard 3.2.2A

Changes to the Australia New Zealand Food Standards Code introduced new requirements for businesses that prepare and serve food in NSW.  

Standard 3.2.2A introduces 3 tools for businesses handling and serving unpackaged, ready-to-eat food requiring temperature control, depending on their activities:

  • have a qualified Food Safety Supervisor
  • ensure all food handlers are trained
  • be able to demonstrate safe food practices.

The Standard applies to most businesses from 8 December 2023. School canteens, children’s services providing food, supermarkets, greengrocers, delis, coffee vendors selling food, boarding schools and correctional centres have until 8 December 2024.

It does not apply to businesses licensed with the NSW Food Authority, businesses that only manufacture or wholesale food with no direct sale to consumers, or the handling of food for fundraising. 

See the NSW Food Authority website for more information:  


Food Safety Supervisor 

The Food Act 2003 requires certain food businesses in the NSW hospitality and retail food service sector to have at least one trained Food Safety Supervisor.

The Food Safety Supervisor requirement applies to retail businesses who process and sell food (prepare and serve) that is:

  • ready-to-eat
  • potentially hazardous (i.e. needs temperature control)
  • NOT sold and served in the supplier’s original package.

If you wish to clarify whether your business requires a Food Safety Supervisor, please contact Council.

Registered Training Organisations that offer the Food Safety Supervisor course can be found here.


Food information fact sheets

For more information on food safety, the NSW Food Authority’s food handling fact sheets are available for download here.


Starting a food business

There are many things to consider when starting your own food business. It is strongly recommended to contact Council early with your plans to determine what approvals will be required.


Standards for food premises and equipment

Food premises must comply with Food Safety Standards 3.2.3 of the Food Standards Code.


Registration of food businesses

Council’s forms for the registration of new businesses are available by contacting Council.


Temporary food premises

A temporary event is any occasion which is not permanent and where food is sold to consumers. Examples include fairs, festivals, markets and shows.

All temporary food stalls will need to comply with the requirements of Guidelines for food businesses at temporary events  as detailed by the NSW Food Authority. The guideline advises of legal obligations, basic construction requirements and suggest ways on to maintain food safety at the event.

In many circumstances, a temporary food business may be required to train and appoint a Food Safety Supervisor. If you are unsure whether you will be required to appoint a Food Safety Supervisor, please contact Council.


Scores on Doors

Scores on Doors is the NSW food business hygiene rating program that enables consumers to make informed choices about where to eat or shop for food. It drives food safety culture in food businesses and reduces the potential for foodborne illness.

Scores on Doors gives greater visibility and transparency of compliance by food businesses.


Eating out? Getting food in? Check the Scores on Doors

To help you choose where to eat out or shop for food Hilltops Council is participating in the voluntary NSW Scores on Doors program.

The program gives you information about the hygiene standards in restaurants, pub bistros, cafés, takeaways, hotels, and other places you eat out.


Visible hygiene scores

Scores on Doors is being run by Hilltops Council in partnership with the NSW Food Authority.

The program will help you choose where to eat out or shop for food.
Certificates on display at participating food premises give you information about the hygiene standards in food premises at the time they were inspected by one of our officers. Council officers check that businesses are meeting legal requirements for food hygiene.

It’s not easy to judge hygiene standards on appearance alone. The Scores on Doors certificates give you an idea of what’s going on in the kitchen, or behind closed doors.


Consumers can choose

You can check the scores and use the information to choose a business with higher standards.

It’s also good to share this information with friends and family.

Scores on Doors ratings recognise businesses with the highest standards and encourage others to improve.

The program aims is to reduce the number of cases of food poisoning which currently affects around 5.4 million Australians every year.