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Shape your customer service experience with Hilltops Council

Mar 5, 2019

Hilltops Council are working to improve the customer service experience provided to our community and stakeholders. Whether you’re interacting with us in person, online, over the phone or in writing, we want the experience to be a positive one for you. We would like to hear about your customer experience with Council. Was it a good experience or could we do better?

We will be holding community forums in Boorowa, Harden and Young which will provide an opportunity for the community to influence the new way we do business with them.

Tuesday 12 March 2019 6pm-7pm Hilltops Council Boorowa Office
Tuesday 12 March 2019 6pm-7pm Hilltops Council Young Office
Wednesday 13 March 6pm-7pm Hilltops Council Harden Office

To have your say and influence the new way of doing business please come along to the community forums or have your say online by completing a short survey at We also invite community feedback, ideas and suggestions via email to with the subject line ‘Customer Service.’

If you would prefer to meet in person to provide your feedback and suggestions, please get in touch via phone to make a booking for March 12th or 13th.

Hilltops General Manager Edwina Marks is keen to reorientate the business to reduce red tape and be more responsive to customer needs “We wish to develop a strategy that puts the customer at the centre of everything we do to transform the experience of doing business with council. We invite our stakeholders to provide input that will determine the way forward in regard to their customer service experience,” she said.

Don’t miss your chance to have your say and shape your customer service experience with Hilltops Council, your honest feedback is most important to us and your comments will help us to better understand what a great customer experience means to you.
Media Contact
Sarah Karaitiana 0418 755 092